How do I start the process of sending my mobile phone?

By registering on our website by filling the form and paying for the repairs you want done on your device.

Is it possible to track the status of my order?

Yes by getting a tracking code from postal office.

Who do I have to contact, if I send the wrong information about my order?

You can contact customer care to give the changes you want done

Is it possible to cancel the order?

No, once you have placed an order. You cannot cancel it under any circumstances. For more information, you can always contact our customer service representative at or call us on Phone number: 0203-802- 6949

What should I do if there is a change in my order when I have ticked the wrong type of device or wrong repairs?

Contact us for the changes you want done.

Do I get a warranty on my order?

Yes you get warranty for some repairs service but not for all repairs

Can I use my own mailing order, which is not the same as the one you provided?

Yes, but in this case, you are the one to pay for postal fee

Do I have to pay extra if I need to get my phone repaired faster?

In order to get your phone repaired urgently, we will be charging you a little extra fee. This fee may vary depending on the time period or fault type.

Do you guarantee your spare parts?

Yes, we ensure that we use high quality spare parts and parts that are guaranteed by their manufacturer.

Can someone else other than me do the follow up of my order?

No! For security reasons and to avoid any misunderstanding, we emphasis that only the authorized person should do the follow up on his/her order.